Vinty Wines: Privacy Policy
Last Updated: 30 August 2025
At Vinty, we’re committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and protect your data in line with South Africa’s Protection of Personal Information Act (POPIA).
Our philosophy is simple: we want to create a trusted space where your wine journey feels safe, private, and always your own.
1. The Personal Information We Collect
When you use our site, we may collect the following information:
- Information you provide: This includes your name, contact details (email and phone number), delivery address, and any information you give us when you place an order, sign up for our newsletter, or contact us.
- Transaction Information: Details of the products you purchase from us and the payment method used (though we never store your full credit card details).
- Usage Information: We collect information about how you interact with our website, such as your IP address, browser type, and which pages you visit, to help us improve your experience.
2. How & Why We Use Your Information
We only use your information for specific, legitimate reasons:
- To Fulfil Your Order (Contractual Necessity): We use your name, address, and contact details to process your payments, pack your wine, and deliver it to your door.
- To Keep You Informed (With Your Consent): If you subscribe to our newsletter, we use your email address to send you weekly entertainment, mind-blowing deals, and exclusive offers. You can unsubscribe at any time.
- To Improve Our Service (Legitimate Interest): We analyse usage data to understand what’s working on our site and what’s not, so we can make your Vinty experience even better.
- To Keep Things Secure (Legal Obligation): We may process information to prevent fraud and protect the security of our website.
We will never sell your personal information to third parties for marketing purposes.
3. Cookies
Like most websites, we use cookies to help our site function and to understand your preferences. These small text files track your navigation and help us recognise you on return visits. You can disable cookies in your browser settings, but please note this may affect the functionality of our website. We also use Google Analytics to gather anonymous data about site usage.
4. Who We Share Your Information With
We only share your information with trusted partners when it’s absolutely necessary to run our business. This includes:
- Our Courier Partners
- Our Payment Gateway (Payfast)
- Our Parent Company (The Wine Trader (Pty) Ltd)
We will only disclose your information to other parties if we are legally required to do so.
5. Keeping Your Information Safe
We take the security of your data seriously. We use technical and organisational measures, such as SSL encryption for all financial transactions and secure, password-protected servers, to protect your personal information against accidental loss, unauthorised access, or unlawful processing.
6. Your Rights Under POPIA
As a South African resident, you have specific rights regarding your personal information. You have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you.
- Correct Your Information: You can ask us to correct or update any information you believe is inaccurate.
- Object to Processing: You can object to us processing your information for certain purposes, such as direct marketing.
- Request Deletion: You can ask us to delete your personal information, subject to our legal or operational retention requirements.
- Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your information lawfully. Their contact details can be found at https://inforegulator.org.za/.
7. Contact Us
If you have any questions about this policy or wish to exercise any of your rights, please get in touch with our Information Officer.
- Email: hello@vinty.co.za
- Subject Line: POPIA Enquiry
