We believe life is too short to drink wine you don’t love. It’s that simple.
Our “Happiness Assured!” promise is more than just a guarantee; it’s our commitment to you. Whether you’re trying a celebrated “Lekker Label” or taking a leap on one of our secret “Unlabelled Collection” deals, we want you to be delighted with every bottle.
If for any reason you’re not happy with a wine you’ve purchased from us, we’ll make it right.
How It Works
1. Something Not Quite Right? Let Us Know.
If a wine is not to your taste, is damaged, or you suspect it might be faulty (it happens!), please get in touch with us within 30 days of your purchase.
- Email us: hello@vinty.co.za
- Include your order number and a quick note explaining the issue.
2. We’ll Sort It Out, Chop-Chop.
Once we hear from you, we’ll work with you to find a solution. We can:
- Replace the Bottle: We’ll happily send you a replacement bottle in your next order.
- Offer a Credit: We can credit your Vinty account for the value of the bottle, so you can choose something else you’ll love.
- Arrange a Refund: We can process a full refund for the bottle(s) in question.
3. The “Fine Print” (in Plain English)
To make the process as smooth as a good Merlot, here are a few simple things to keep in mind:
- Please let us know about any issues within 30 days of receiving your order.
- For issues affecting multiple bottles, we may arrange to collect the remaining unopened bottles to assess what went wrong.
- Our guarantee applies to wine purchased for personal consumption. For large event or corporate orders, we’ll work with you directly to ensure you’re happy before the big day.
